Frequently Asked Questions
My question is related to:
Joining Override
What will you do with my email address?
Your email address is used to provide you with information about your Override account and its related activity. When you sign up for an Override account, you can also choose to receive our monthly newsletter, reward expiration notifications, as well as any other relevant program information and offers by email.
Back to Top ^Override Card
How do I get an Override Card?
All you have to do is sign up for one; it's free.
How long will it take for me to receive my Override Card?
Your new Override Card should arrive in the mail within 10-14 business days at the address you provided at sign up.
If for any reason you do not receive your Cards within 10-14 business days, email us at support@override.com.
If I've lost my Override Card, how do I get a new one?
Email us at support@override.com.
Can I use my Override Card to earn rewards at Dunkin' Donuts, Shaw’s, or any other partner?
You need to use a partner card to earn rewards; use your Override card to redeem your rewards.
Do I need an Override Card to roll back my price at the pump?
You can use ANY participating partner card that is linked to your Override account. ALL of your eligible earned fuel rewards will then be redeemed, no matter what card you use to roll back your price at the pump.
Back to Top ^Rewards and/or My Account
How do Override rewards work?
When you visit one of our participating Override fuel locations to fill up, you’ll see instructions at the pump on how to redeem your rewards, depending on the gas station’s pump technology. Your rewards are valid for a single vehicle to fill up, up to 20 gallons. When you fill up, all available rewards will be redeemed.
Can I combine my savings each week?
Yes, you can combine earned rewards from Shaw’s and Dunkin’ Donuts depending on their expiration date as long as you have signed up on Override.com and have linked your cards on the "Link Partners" page.
Can I only use part of my earned savings when I buy gas?
Your total available fuel rewards are applied to only what you pump in a single fuel transaction (up to 20 gallons). There is no cash back or credit for any "unused" gallons.
What happens if my rewards balance is greater than the price of gas at the pump?
The lowest gas price you can receive is 9 cents per gallon for regular grade. Override will apply your available rewards until your price is 9 cents per gallon. Any remaining cents per gallon rewards will be stored in your Override account until used in your next fuel transaction or until they expire.
I share my Override account. Can we split our rewards?
At this time, rewards cannot be split.
How do I know when rewards expire?
Check your rewards status at any time by logging in to your account. You have until midnight the day your rewards expire to use them. If you opt in for communications, we will send you reminders five days before your rewards expire.
Help! I'm having trouble logging in.
If you're having trouble remembering your password you can request your password here.
If you are still having trouble, email us at support@override.com.
How can I check my current available balance?
Log in to your account at Override.com and select the "Account Summary" tab.
View your account's activity on the "Transaction History" tab. If you don't have an Override account, you can easily create one.
Though your rewards may be available to use at the pump as quickly as 30 minutes after earning your reward, it may take 24 – 48 hours for you to see this activity online in your account at Override.com.
How do I change my account information?
Update your information any time by logging in to your account at Override.com. Once logged in, select the "Contact Information" tab to update your address, email, phone numbers, and preferences.
Back to Top ^Partners
Shaw's
Can I add up my purchases from multiple visits at Shaw's to reach the minimum amount required for my gas savings?
Your savings can only be earned during a single transaction.
Can I use my Shaw’s Receipt to redeem my rewards?
Rewards must be redeemed using your Shaw’s Rewards Card, Shaw’s Key Tag, Override Card, or your registered Dunkin’ Donuts Card.
Does everything I buy in one shopping trip count towards my Override gas savings?
Some items - tobacco, alcohol, fluid milk, gift cards, pharmacy, tax and deposit - are ineligible and do NOT count towards the minimum purchase required to earn a reward.
Can I link more than one Shaw’s Rewards Card to my Override account?
You can only link one Shaw’s Rewards Card to your account.
Does my Shaw's key tag work at the pump?
To receive your Override rewards you must insert a wallet-size card – just like your credit or debit card – when prompted for your rewards card at the pump. To redeem your rewards with the key tag, you must bring it inside the station.
Of course, your Shaw's key tag will continue to work when you shop at Shaw's.
Dunkin' Donuts
Can I link more than one Dunkin' Donuts Card to my Override account?
Yes, you can link up to five registered Dunkin' Donuts Cards to your Override account.
I have a Dunkin’ Donuts Card but don't see my rewards in my Override account. Why?
If you do not see your rewards as expected after reaching the $20 threshold, here are some possible explanations:
First, check to see if your Dunkin’ Donuts Card has been linked to your Override account.
Log in to your account at Override.com and select the "Link Partners" tab. All of the cards linked to your account are listed on this page. Double-check to make sure the number associated with your account is the same as the 16-digit number on the back of your Dunkin’ card.
Second, make sure you have registered your card at DunkinDonuts.com
In order for Dunkin' Donuts to know that you’ve earned your Dunkin' reward, your card must be registered at www.dunkindonuts.com. From the DunkinDonuts.com home page, select the DD Card tab, and then “Register Card”. Dunkin' Donuts will only keep track of purchases towards fuel rewards beginning from the registration date. Once you’ve completed your Dunkin' Donuts Card registration and linked it to your Override account, you’ll see your earned rewards listed in your Override account’s Transaction History within 48 hours of earning them.
Third, make sure you received a "Dunkin' Perks" email from Dunkin’ Donuts.
You'll receive these “Dunkin’ Perks: You’ve earned your Fuel Reward” notifications if you "agreed" to email communications from Dunkin' Donuts. Dunkin’ Donuts sends its registered cardholders an email every time they’ve earned a reward. Once you've received this email from Dunkin' Donuts, your reward will be visible in your Override account Transaction History within 48 hours.
Fuel Partners
Does Override have anything to do with how participating gas stations set the price of gas?
Override does not and can not set fuel prices.
Is diesel fuel eligible for fuel discounts through Override?
Yes.
Back to Top ^Privacy and Security
Is the Override site secure?
Absolutely. Override and Override.com maintain secure data networks protected by industry-standard firewalls and password-access systems.
What about my personal information?
We know how important your personal information is to you, and we take very seriously our responsibility to safeguard any information you provide to us. Please view our privacy policy for more information.
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